{"id":1505,"date":"2025-04-10T10:00:01","date_gmt":"2025-04-10T08:00:01","guid":{"rendered":"https:\/\/yaracreatyque.fr\/?page_id=1505"},"modified":"2025-04-10T10:13:14","modified_gmt":"2025-04-10T08:13:14","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/yaracreatyque.fr\/?page_id=1505","title":{"rendered":"Remboursements et Retours"},"content":{"rendered":"\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><b><em>Cette page pr\u00e9sente la politique de <strong>remboursements et retours<\/strong> de Yara Creatyque, pens\u00e9e pour \u00eatre simple, respectueuse et align\u00e9e avec l\u2019\u00e9thique du projet. <\/em><\/b><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><b><em>Parce qu\u2019il est naturel d\u2019avoir des h\u00e9sitations, et sain d\u2019avoir le droit de revenir sur ses choix.<\/em><\/b><\/p>\n\n\n\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Politique de remboursements et retours \u2013 Yara Creatyque<\/h2>\n\n\n\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Chez Yara Creatyque, chaque cr\u00e9ation est con\u00e7ue avec soin, et chaque commande est un geste de confiance que nous honorons pleinement. <\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Voici en toute transparence notre politique de remboursements et retours, adapt\u00e9e selon les types de produits propos\u00e9s sur notre site ou via des plateformes partenaires.<\/p>\n\n\n\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:77px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Produits num\u00e9riques t\u00e9l\u00e9chargeables sur ce site<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les fichiers num\u00e9riques (fiches d&rsquo;interpr\u00e9tation, mod\u00e8les Trialogue, carnets introspectifs en PDF, etc.) ne sont <strong>ni remboursables ni \u00e9changeables<\/strong>, conform\u00e9ment \u00e0 la loi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cependant, <strong>si aucun t\u00e9l\u00e9chargement n&rsquo;a \u00e9t\u00e9 effectu\u00e9<\/strong>, un remboursement peut \u00eatre envisag\u00e9 sur demande, sous 7 jours apr\u00e8s l&rsquo;achat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Abonnements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les abonnements donnent acc\u00e8s \u00e0 des contenus t\u00e9l\u00e9chargeables d\u00e8s l&rsquo;achat. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici les conditions appliqu\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abonnement 1 mois<\/strong> : non remboursable sauf en cas de non-utilisation (aucun t\u00e9l\u00e9chargement).<\/li>\n\n\n\n<li><strong>Abonnement 3 mois<\/strong> : remboursement possible durant le <strong>1er mois<\/strong>, avec facturation de 9,98\u20ac et remboursement de la diff\u00e9rence.<\/li>\n\n\n\n<li><strong>Abonnement 6 mois<\/strong> : remboursement possible sous 3 mois, avec facturation de l&rsquo;abonnement 3 mois (et remboursement du reste). Si annulation entre 3 et 6 mois, aucun remboursement possible.<\/li>\n\n\n\n<li><strong>Abonnement 12 mois<\/strong> : remboursement possible sous 3 mois (facturation de 3 mois) ou sous 6 mois (facturation de 6 mois), au-del\u00e0, aucun remboursement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Toute demande de remboursement doit \u00eatre formul\u00e9e par e-mail, accompagn\u00e9e du nom et de l&rsquo;adresse e-mail utilis\u00e9s pour l&rsquo;achat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Bons-cadeaux<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Des bons-cadeaux peuvent \u00eatre propos\u00e9s sur le site, avec un montant librement d\u00e9fini. Ils sont <strong>valables 12 mois<\/strong> et utilisables sur tous les produits vendus directement sur le site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les bons-cadeaux ne sont <strong>ni remboursables ni \u00e9changeables<\/strong> contre de l&rsquo;argent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Les remboursements et retours des Produits command\u00e9s via d&rsquo;autres plateformes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les produits achet\u00e9s via Etsy, Amazon ou Redbubble, la politique de remboursement et retour est <strong>celle de la plateforme concern\u00e9e<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u25b6 Etsy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les fichiers num\u00e9riques achet\u00e9s sur Etsy ne sont pas remboursables. Pour toute question, merci de passer par votre espace client Etsy. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d\u2019informations, tu peux consulter leur politique ici :<br>\ud83d\udd17 <a href=\"https:\/\/www.etsy.com\/fr\/legal\/terms-of-use\">Conditions de remboursement Etsy<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u25b6 Amazon<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les livres imprim\u00e9s (carnets ou livres de coloriage) sont exp\u00e9di\u00e9s et g\u00e9r\u00e9s par Amazon. Toute demande de retour ou remboursement doit \u00eatre faite via votre compte Amazon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.amazon.fr\/gp\/help\/customer\/display.html?nodeId=GKM69DUUYKQWKWX7\">\ud83d\udd17 Conditions de retour Amazon France<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u25b6 Redbubble<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits personnalis\u00e9s (textile, objets d\u00e9co, etc.) sont g\u00e9r\u00e9s par Redbubble. Les retours et remboursements se font directement via leur interface client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leur politique de retour est disponible ici :<br><a href=\"https:\/\/help.redbubble.com\/hc\/fr\/articles\/5857691382164-Politiques-de-retour-et-d-%C3%A9change\">\ud83d\udd17 Politique de retour Redbubble<\/a><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Bien que ces plateformes aient leur propre politique, je reste disponible pour t&rsquo;orienter si besoin \u2665<\/p>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Une question ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si un doute subsiste ou si vous souhaitez un accompagnement, n&rsquo;h\u00e9sitez pas \u00e0 me contacter via la <a href=\"https:\/\/yaracreatyque.fr\/me-contacter\/\">page de contact.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/yaracreatyque.fr\/me-contacter\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" data-attachment-id=\"1839\" data-permalink=\"https:\/\/yaracreatyque.fr\/?attachment_id=1839\" data-orig-file=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?fit=1200%2C628&amp;ssl=1\" data-orig-size=\"1200,628\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Me contacter \u2013 Yara Creatyque\" data-image-description=\"&lt;p&gt;Illustration po\u00e9tique repr\u00e9sentant une femme accueillante, entour\u00e9e de motifs d&amp;rsquo;enveloppes, invitant \u00e0 la prise de contact et \u00e0 la connexion du c\u0153ur. Ce visuel accompagne la page de contact de Yara Creatyque, espace d\u2019\u00e9change et de r\u00e9sonance.&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Une pr\u00e9sence ouverte pour entrer en lien.&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?fit=1024%2C536&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=1024%2C536&#038;ssl=1\" alt=\"Me contacter - Femme tendant la main face \u00e0 l\u2019univers, illustrations d'enveloppes repr\u00e9sentant la communication, g\u00e9om\u00e9trie autour du c\u0153ur \u2013 Contact Yara Creatyque\" class=\"wp-image-1839\" srcset=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=1024%2C536&amp;ssl=1 1024w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=768%2C402&amp;ssl=1 768w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?resize=600%2C314&amp;ssl=1 600w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/contacter-yara-creatyque.jpg?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Une pr\u00e9sence ouverte pour entrer en lien.<\/figcaption><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/yaracreatyque.fr\/conditions-generales-d-utilisation\/\">Pour le d\u00e9tail des conditions g\u00e9n\u00e9rales d&rsquo;utilisation :<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/yaracreatyque.fr\/conditions-generales-d-utilisation\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" data-attachment-id=\"1823\" data-permalink=\"https:\/\/yaracreatyque.fr\/?attachment_id=1823\" data-orig-file=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?fit=1200%2C628&amp;ssl=1\" data-orig-size=\"1200,628\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"cConditions g\u00e9n\u00e9rales d\u2019utilisation \u2013 Yara Creatyque\" data-image-description=\"&lt;p&gt;Illustration repr\u00e9sentant  une femme avec une balance repr\u00e9sentant le juste et la loi et \u00e9voquant l\u2019\u00e9thique, la transparence et l\u2019engagement. Ce visuel accompagne la page des conditions g\u00e9n\u00e9rales d\u2019utilisation du site Yara Creatyque, dans un esprit d\u2019honn\u00eatet\u00e9 et de clart\u00e9.&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Pour que la confiance soit pos\u00e9e en conscience.&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?fit=1024%2C536&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=1024%2C536&#038;ssl=1\" alt=\"repr\u00e9sentation d'une femme avec une balance repr\u00e9sentant le juste et la loi \u2013 Conditions g\u00e9n\u00e9rales Yara Creatyque\" class=\"wp-image-1823\" srcset=\"https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=1024%2C536&amp;ssl=1 1024w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=768%2C402&amp;ssl=1 768w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?resize=600%2C314&amp;ssl=1 600w, https:\/\/i0.wp.com\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/conditions-generales-site-yara-creatyque.jpg?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Pour que la confiance soit pos\u00e9e en conscience.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Cette page pr\u00e9sente la politique de remboursements et retours de Yara Creatyque, pens\u00e9e pour \u00eatre simple, respectueuse et align\u00e9e avec l\u2019\u00e9thique du projet. Parce qu\u2019il est naturel d\u2019avoir des h\u00e9sitations, et sain d\u2019avoir le droit de revenir sur ses choix. Politique de remboursements et retours \u2013 Yara Creatyque Chez Yara Creatyque, chaque cr\u00e9ation est con\u00e7ue [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1894,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-1505","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remboursements et Retours - Yara Creatyque<\/title>\n<meta name=\"description\" content=\"Politique de remboursements et retours : une d\u00e9marche respectueuse et bienveillante pour accompagner chaque situation avec clart\u00e9 et humanit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yaracreatyque.fr\/?page_id=1505\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remboursements et Retours - Yara Creatyque\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursements et retours : une d\u00e9marche respectueuse et bienveillante pour accompagner chaque situation avec clart\u00e9 et humanit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/yaracreatyque.fr\/?page_id=1505\" \/>\n<meta property=\"og:site_name\" content=\"Yara Creatyque\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-10T08:13:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yaracreatyque.fr\/wp-content\/uploads\/2025\/04\/remboursements-et-retours-yara-creatyque.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505\",\"url\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505\",\"name\":\"Remboursements et Retours - Yara Creatyque\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/yaracreatyque.fr\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/remboursements-et-retours-yara-creatyque.jpg?fit=1200%2C628&ssl=1\",\"datePublished\":\"2025-04-10T08:00:01+00:00\",\"dateModified\":\"2025-04-10T08:13:14+00:00\",\"description\":\"Politique de remboursements et retours : une d\u00e9marche respectueuse et bienveillante pour accompagner chaque situation avec clart\u00e9 et humanit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/yaracreatyque.fr\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/remboursements-et-retours-yara-creatyque.jpg?fit=1200%2C628&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/yaracreatyque.fr\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/remboursements-et-retours-yara-creatyque.jpg?fit=1200%2C628&ssl=1\",\"width\":1200,\"height\":628,\"caption\":\"Parce que parfois, le bon choix est de revenir en arri\u00e8re.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/?page_id=1505#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/yaracreatyque.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Remboursements et Retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/yaracreatyque.fr\\\/#website\",\"url\":\"https:\\\/\\\/yaracreatyque.fr\\\/\",\"name\":\"Yara Creatyque\",\"description\":\"Explorez l&#039;art du coloriage g\u00e9om\u00e9trique et introspectif \u00e0 travers un espace d\u00e9di\u00e9 \u00e0 la cr\u00e9ation et au bien-\u00eatre par le coloriage th\u00e9rapeutique. 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